Payment and Withdrawal Policy

Overview

Stellate7 is committed to providing a secure and transparent platform for our users, including artists and collectors. This section outlines how we handle your payments and withdrawals, ensuring that your funds are managed securely and in compliance with applicable regulations.

Payment Processing

  1. Third-Party Payment Processor: We use Stripe, a third-party payment processor, to manage all transactions on our platform. Stripe is a globally recognized and secure payment processing service that complies with international financial regulations.
  2. User Stripe Accounts: When you sign up for Stellate7 and wish to receive payments or withdraw funds, you will be required to create a Stripe Connect Custom account. This account is created simultaneously once you provide the necessary information through the Stripe information form and is directly linked to your Stellate7 account.

    We want to assure you that your Stripe account is managed with the highest level of security. The platform uses advanced encryption technology to handle the registration, verification, and operation of your Stripe account. All necessary operations on your Stripe account are performed automatically by the platform, ensuring that no human intervention is involved. This automated process guarantees the security and integrity of your financial information.
  3. Funds Management: All funds associated with transactions on Stellate7 are held securely in your Stripe account. Stellate7 does not hold or manage your money directly. Instead, Stripe securely holds your funds until you decide to withdraw them to your personal bank account.

Withdrawals

  1. Withdrawal Requests: To withdraw funds from your Stripe account, you can initiate a withdrawal request through the Stellate7 platform. You will need to provide your bank account details, which will be securely transmitted to Stripe.
  2. Processing Time: Withdrawal requests are typically processed within [X] business days. The exact time may vary depending on your bank's processing times and any additional verification required by Stripe.
  3. No Platform Hold: Stellate7 does not hold your funds at any point. Once a transaction is completed, the funds are immediately available in your Stripe account and can be withdrawn to your bank account as per Stripe's policies and procedures.

Security and Compliance

  1. Secure Transactions: Stripe employs advanced security measures to protect your financial information and ensure that all transactions are processed securely.
  2. Regulatory Compliance: Stripe complies with financial regulations and anti-money laundering (AML) laws. As part of this compliance, you may be required to provide additional information or documentation to verify your identity.
  3. Privacy: Your financial information is handled in accordance with our Privacy Policy. We do not store your bank account details or other sensitive information on our servers. All sensitive data is securely managed by Stripe.

User Responsibilities

  1. Accurate Information: You are responsible for providing accurate and up-to-date information when creating your Stripe account and initiating withdrawal requests.
  2. Compliance with Terms: By using Stellate7, you agree to comply with both our Terms of Service and Stripe's Terms of Service. Any violation of these terms may result in the suspension or termination of your account.
  3. Dispute Resolution: In case of any disputes regarding transactions or withdrawals, please contact our support team. We will work with Stripe to resolve any issues promptly and fairly.

By using Stellate7, you acknowledge and agree to the terms outlined in this Payment and Withdrawal Policy. If you have any questions or concerns, please contact our support team at support@stellate7.com.